Acceptable Use Policy

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE

Who we are and how to contact us?

www.mountstreet.com (the “site”) is a site operated by Mount Street Mortgage Servicing Limited (together with its affiliates, “we” or “our”). Mount Street Mortgage Servicing Limited is a limited company registered in England and Wales under company number 03411668 with registered office at 10 Queen Street Place, London EC4R 1AG. Our main trading address is 100 Wood Street, London EC2V 7AN. Our VAT number is 182927478.

For information on our regulatory status, please see our Regulatory page https://mountstreet.com/regulatory/.

To contact us, please email info@mountstreet.com.

By using our site you accept these terms

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

Our website Terms of Use https://mountstreet.com/terms-and-conditions/ and Privacy Policy https://mountstreet.com/privacy-policy/ also apply to your use of our site.

We may make changes to the terms of this policy

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

This acceptable use policy sets out the content standards apply to any material you upload or share to our site or generate on our site (User Content). They also apply to any contact you make with other users on our site, links to our site, and any other ways you use our site.

You must comply with these standards in spirit as well as to the letter.

Mount Street will determine, in its discretion, whether any User Content or your use of our site breaches these acceptable use standards.

You may not use our site:

In any way that breaches any local, national or international law or regulation.

In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

For the purpose of harming or attempting to harm minors in any way.

To bully, insult, intimidate or humiliate any person.

To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with our content standards.

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

Not to access without authority, interfere with, damage or disrupt:

any part of our site;

any equipment or network on which our site is stored;

any software used in the provision of our site; or

any equipment or network or software owned or used by any third party.

User Content:

Must be accurate (where it states facts).

Only contain opinions that are genuinely held.

Must comply with the law applicable in any country from which it is posted and to which the website is targeted.

User Content must not:

Be defamatory of any person.

Be obscene, offensive, hateful or inflammatory.

Infringe any copyright, database right or trademark of any other person.

Include material that might impair the physical, mental or moral development of persons under the age of 18.

Be likely to deceive any person.

Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

Contain illegal content or promote any illegal content or activity.

Be in contempt of court.

Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

Be likely to harass, upset, embarrass, alarm or annoy any other person.

Impersonate any person or misrepresent your identity or affiliation with any person.

Give the impression that the User Content emanates from Mount Street if this is not the case.

Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.

Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.

Be pornographic.

Illegal content

In addition, you must not use our site in any way that involves the following:

Terrorism.

Child sexual exploitation or abuse including grooming and child sexual abuse material.

Hate offences.

Harassment, stalking, making threats or abuse.

Controlling or coercive behaviour.

Intimate image abuse.

Extreme pornography.

Sexual exploitation of adults.

Human trafficking.

Unlawful immigration.

Fraud and financial offences.

Proceeds of crime offences.

Drugs or psychoactive substance offences.

Firearms, knives and other weapons offences.

Encouraging or assisting suicide.

Foreign interference offences.

Animal cruelty.

Offences

You must not upload, post, create on our site, share or cause any uploading, posting, creation or sharing, of any of the following:

A grossly offensive, indecent, obscene or menacing message intending to cause offence, menace, distress or anxiety.

A false message knowing it to be false, intending to cause non-trivial psychological or physical harm to a likely audience, and with no reasonable excuse.

A message threatening death or serious harm while intending or being reckless as to whether the object of the threat would fear that the threat would be carried out.

Flashing images when it is reasonably foreseeable that an individual with epilepsy will see it and the sender intended that the individual would suffer harm and the sender has no reasonable excuse for sending the images.

A communication that intends to encourage serious self-harm.

An unsolicited sexual image, including a manufactured intimate image or “deepfake” intending the recipient to be caused alarm, distress or humiliation, or for the purpose of sexual gratification and being reckless as to whether the recipient will be caused alarm, distress or humiliation.

A sexually explicit deepfake.

Advertising

You must not upload, post, create on our site or share content containing any advertising or promoting any services or web links to other sites.

Breach of this policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the Terms of Use (https://mountstreet.com/terms-and-conditions/) upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent removal of any User Content uploaded by you to our site.

Issue of a warning to you.

Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Further legal action against you.

Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this Acceptable Use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Which country’s laws apply to any disputes?

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Changes to the Acceptable Use Policy

We amend this Acceptable Use Policy from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.